{"xsrfToken":"e9e5e91d417aae15dfb6083a4b099fbe88911dca_lout","branding":{"id":"9","key":"isd","name":"LenderAI Support Desk","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0487d6","headerLinkHoverBGColor":"#0487d6","headerBadgeColor":"#0487d6"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2c97abb0-6a8f-4479-9c2a-b56228ed9330/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMThlM2VkYy1kYjRlLTQ4N2UtOTE0NC1hMTZjMDYwZWQ0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjOTdhYmIwLTZhOGYtNDQ3OS05YzJhLWI1NjIyOGVkOTMzMCI6WyJyZWFkIl19LCJleHAiOjE3MTE2NzY1MDAsIm5iZiI6MTcxMTY3NTkwMH0.0biDAf67YoX7URhPuf5fkYFxVW3Fo25SHdcLKiH09tk&client=a18e3edc-db4e-487e-9144-a16c060ed4f2&mode=fit","logoId":"2c97abb0-6a8f-4479-9c2a-b56228ed9330","isLogoAvailable":true,"helpCenterTitle":"Welcome to the iBusiness Funding Help Center!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the iBusiness Funding Help Center!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/00e55e21-c8e4-4829-b583-caa6ec84f3db/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMThlM2VkYy1kYjRlLTQ4N2UtOTE0NC1hMTZjMDYwZWQ0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwZTU1ZTIxLWM4ZTQtNDgyOS1iNTgzLWNhYTZlYzg0ZjNkYiI6WyJyZWFkIl19LCJleHAiOjE3MTE2NzY1MDAsIm5iZiI6MTcxMTY3NTkwMH0.EmwatrME6lBWxMjTXvcWQyLyzaAJW9RdY6WPhkrZ8vY&client=a18e3edc-db4e-487e-9144-a16c060ed4f2&height=300&mode=fit","bannerMediaApiFileId":"00e55e21-c8e4-4829-b583-caa6ec84f3db","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"isd","projectId":10097,"serviceDeskId":9,"name":"LenderAI Support Desk","description":"<p>Welcome! You can raise a ticket for LenderAI Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"155","name":"Custom Field Request","descriptionHtml":"","callToAction":"Custom Field Request","introHtml":"<p>Submit a request to add a new field needed for your workflow</p>","icon":10511,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[27],"key":""},{"id":"154","name":"LSP Clients","descriptionHtml":"","callToAction":"LSP Clients","introHtml":"<p>Sign up Clients</p>","icon":10477,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[46],"key":""},{"id":"162","name":"Modify Access for Existing User","descriptionHtml":"","callToAction":"Modify Access for Existing User","introHtml":"","icon":10559,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[45],"key":""},{"id":"141","name":"New User / User Management","descriptionHtml":"<p>For onboarding multiple users, <a href=\"https://media.funding.business/marketing/RC/creative_assets/Multiple+Users+Onboarding.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a></p>","callToAction":"New User / User Management","introHtml":"<p>Submit a request to add a new user(s)</p>","icon":10552,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10552","groups":[45],"key":""},{"id":"137","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Report an error message or a function that is not working correctly</p>","icon":10580,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[27],"key":""},{"id":"142","name":"Request a Feature","descriptionHtml":"","callToAction":"Request a Feature","introHtml":"<p>Share your ideas or thoughts on new LenderAI features you would find valuable</p>","icon":10498,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[27],"key":""},{"id":"144","name":"Reset Password","descriptionHtml":"<p>The quickest option is to use the <a href=\"https://platform1.lender.ai/s/login/ForgotPassword\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">forgot your password</a> tool, or we need the full name and email of the user for a manual reset.</p>","callToAction":"Reset Password","introHtml":"<p>Change or reset your LenderAI account password</p>","icon":10504,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[45],"key":""},{"id":"152","name":"Software Sales","descriptionHtml":"","callToAction":"Software Sales","introHtml":"<p>Signup Lenders or Brokers</p>","icon":10503,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[46],"key":""},{"id":"163","name":"Terminate Access for Existing User","descriptionHtml":"<p>For terminating multiple users, <a href=\"https://media.funding.business/marketing/RC/creative_assets/Multiple%2BUsers%2BTermination.xlsx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CLICK HERE</a></p>","callToAction":"Terminate Access for Existing User","introHtml":"","icon":10506,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[45],"key":""},{"id":"128","name":"Training and General Questions","descriptionHtml":"<p>In LenderAI, click on your profile then click explore. You will find notes on new releases, tutorials and knowledge articles.</p>","callToAction":"Training and General Questions","introHtml":"<p>Get training on LenderAI or ask a general question</p>","icon":10576,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[27],"key":""},{"id":"136","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10558,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[],"key":""},{"id":"130","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10562,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"135","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10555,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[],"key":""},{"id":"132","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10556,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"133","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10547,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"134","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10563,"iconUrl":"https://ibusinessfunding.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"LenderAI"},{"id":45,"name":"User Management"},{"id":46,"name":"New Client Signup"}],"orderMapping":{"27":[155,128,137,142],"46":[154,152],"45":[144,163,141,162],"22":[128,132,133],"23":[128,133,142],"25":[132,134,142],"26":[132,133,134],"24":[137,141]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"48e584ef-3c21-3a73-adbb-4d27c1a33d6d","appLinkName":"System Confluence","appLinkUrl":"https://ibusinessfunding.atlassian.net/wiki","spaceKey":"ISD1","spaceName":"iBusiness Service Desk","spaceUrl":"https://ibusinessfunding.atlassian.net/wiki/spaces/ISD1","isServer":false},"labels":[],"projectKey":"LSD","serviceDeskId":9,"kbLinkDomainURLs":["https://ibusinessfunding.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMThlM2VkYy1kYjRlLTQ4N2UtOTE0NC1hMTZjMDYwZWQ0ZjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MTE2NzcxMDAsIm5iZiI6MTcxMTY3NTkwMH0.OS7i4ImvVubmOSPel5ntd_rvTm2kyHN0Z6R_RS_T-X8","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"a18e3edc-db4e-487e-9144-a16c060ed4f2","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://ibusinessfunding.atlassian.net/wiki","kbLinkDomainURLs":["https://ibusinessfunding.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}